Stop the leak.Keep the handshake human.

Mid-job. Phone rings. Leak Stop catches it — clean job request in your pocket.

Text-back while you’re mid-job
Qualify + clean job request to you
Quote follow-up + Friday outcomes when you want them

What Throughline does

We catch the work that dies between the truck and the office.

Throughline keeps every customer touch connected — missed call to estimate to follow-up — so jobs don’t drop between the truck and the office. Leak Stop is the first Throughline module for HVAC shops. When a new customer calls and you can’t pick up, we text back, qualify, and get you a clean job request — so the lead doesn’t evaporate. When an estimate sits, we help you follow it. When you want proof, you get Friday outcomes you can actually check.

Missed call

Text-back

Job request

Estimate follow-up

Friday outcomes

Why shops pick us

Productized ops — you stay the owner.

Not another receptionist desk.We run a narrow queue. You still decide who gets on the board.
Built for the bay.Peer tone, short steps, no software theater.
Throughline, not a call-only brand.Leak Stop is the wedge; the line keeps going when you’re ready.
Honest about live vs ready.We won’t sell live customer SMS as magic before it’s live.

Why the automation matters

Coverage when you’re on the tools — without handing your shop to a bot.

The value isn’t a clever chat. It’s speed, coverage, and consistency on the drops that cost you jobs: the ring you can’t answer mid-braze, the estimate that goes quiet, the Friday you can’t remember what moved. The system watches the line; you stay human on the handshake.

Answers the miss in seconds — not when you remember to check voicemail
Same qualify path every time — not “depends who picked up”
Surfaces a clean job request you can act on — not a messy thread
Optional quote follow-up + Friday outcomes when you want that tier

Who you’re talking to

Jack Adams

I’m Jack Adams, based in Northwest Arkansas. I spent years as a merchant owning $1Bn+ annual revenue commercial P&L — pricing, inventory, and supplier outcomes — and now build on Walmart’s inaugural enterprise AI agent builder team. Throughline brings that same AI-enabled operator discipline to HVAC and other trade businesses: Leak Stop catches missed calls and follow-ups so owners stay on the tools and still keep the handshake human.

Jack Adams on stage at Merchandising Awards 2025 — Merchandising Awards 2025

Jack Adams in Walmart merchandising vest — Merchandising, on the work

jack@throughlinetrades.com

Jack may edit later

Free leak-scan

Prefer email? Write Jack — jack@throughlinetrades.com

Built for HVAC shops that still answer their own phone.